Privacy Policy
Confidentiality and security are of the utmost importance to the FFT and we strive to ensure that our technical and organizational measures in place respect your data protection rights.
This Privacy Policy describes our rules regarding the management, processing and storage of personal data submitted as part of the services offered by the website https://www.rolexparismasters.com (the "Site").
The term "personal data" means information relating to an identified or identifiable real person.
Consent
By using the services of the website or by completing a contact form on the website, you agree that the FFT may collect, process, store and/or use, where applicable, the personal data submitted in accordance with the rules set out below.
By giving us your consent, you have a right of rectification, a right to be forgotten and/or a right to the deletion of your personal data.
Identity of the data controller
The personal data that can be collected through our website is collected by the French Tennis Federation (the "FFT"), an association governed by the law of July 1st, 1901 (Intra-community VAT number: FR 63 775 671 381), recognized by public utility by decree dated July 13th, 1923, having its registered office at Stade Roland-Garros – 2, avenue Gordon-Bennett – 75016 Paris.
Identity of the Data Protection Officer
The FFT Data Protection Officer is Mr. Ibrahima Souaré (Tel.: 01 47 43 52 03 – Email: dpo@fft.fr).
Personal data collected via the Site
Certain personal data is collected automatically as a result of your actions on the website (see the section on cookies). Apart from this data, when you register or when you use the services offered by our website, the following data may be collected and processed:
- Creation of account/profile: are recorded in particular, when creating your account/profile, your civility, first name(s), last name(s), date of birth, country of residence, postal address, e-mail address, telephone number(s), as well as your login details.
- Connection to the Site: your connection data (login and password), navigation or location data are recorded (with your consent where applicable).
- Orders: when you order products and/or services on our website, your connection data and browsing data, your order history, complaints, incidents and information relating to subscriptions and correspondence.
- Information from third parties: Some of your data (in particular your first name(s), surname(s) and telephone and/or postal address) may have been sent to us, with your prior agreement, by our partners. In this case, the processing of your data will be governed by these stipulations.
- Contact: When filling out a contact form via the Site, your first name(s), last name(s), email address are collected.
In any case, we never collect sensitive personal data, such as government identifiers (social security numbers, driver's license numbers, taxpayer identification numbers, etc.), full payment card or account numbers personal banking, medical records or information relating to requests for care associated with individuals.
Pruposes of processing and legal basis
The main purpose of collecting your personal data is to provide you with a safe, optimal, efficient and personalized experience. To this end, you agree that we may use your personal data in order to:
- Optimize the layout and operation of the Site, to anticipate and resolve any problems in order to improve access to and use of the Site, as well as the use of our services;
- Provide our services and facilitate their operation, including by carrying out checks on you to do so;
- Verify and authenticate your data;
- Personalize, evaluate, improve our services, content and documentation;
- Analyze the volume and history of your use of our services;
- Inform you about our services and those of our partner companies;
- Prevent, detect and investigate any activities potentially prohibited and illegal or contrary to good practices, to fight against fraud, misuse, viruses and other malicious software;
- Manage our relationship with you;
- Help the users of the Site;
- Manage the payment services of the Site;
- Provide personalized content and services, based on your browsing history, preferences and areas of interest;
- Send commercial information and advertising messages, based on your browsing history, your preferences and areas of interest;
- Comply with our legal and regulatory obligations.
For our newsletters and other prospecting/solicitation emails that we would send to you, we will process your personal data on the basis of the explicit consent you have given for this purpose, where applicable (unless the prospecting/solicitation emails relate to products and/or services similar to the products and/or services that you have previously ordered).
We will only process or use your personal data for the purposes described above.
When certain information is mandatory to access specific features of the Site, this mandatory nature is indicated at the time of data entry. If you refuse to provide mandatory information, you may not have access to certain services, certain features or sections of the Site.
Newsletters and emails
An unsubscribe link will be systematically included in each newsletter and prospecting/solicitation/information email that we send you. For those of you who have explicitly agreed to receive our newsletters, you can easily unsubscribe by following the unsubscribe links in each of the accompanying emails.
Recipients of your data
The personal data concerning you collected on the Site by the FFT or on its behalf, are collected for the specific needs of the FFT which is the recipient. Access to your personal data is strictly limited to authorized persons of the FFT, authorized by reason of their functions and bound by an obligation of confidentiality.
However, your personal data may be processed on behalf of the FFT by, or communicated to subcontracting companies contractually responsible for performing the tasks necessary for the proper functioning of the Site and its services, as well as the proper management of the relationship with you, or communicated by the FFT to subcontractors, without you having to give your authorization. It is specified that, in the context of the performance of their services, the subcontractors only have limited access to your data and have a contractual obligation to use them in accordance with the legal and regulatory provisions applicable to protection of personal data.
Other than as set forth above, we will not disclose your personal data to third parties unless: (1) you request or authorize such disclosure; (2) this disclosure is required to process transactions or provide services you have requested; (3) the FFT is compelled to do so by a governmental authority or regulatory body, in the event of a judicial requisition, subpoena or other similar governmental or judicial requirement, or to establish or defend a legal claim; or (4) the third party acts as an agent or sub-contractor of the FFT in the execution of the services of the Site (by way of example, the FFT uses the services of service providers for the use of tags and the deposit of cookies).
Your rights regarding the protection of your data
In accordance with the law "Informatique et Libertés" of January 6, 1978 as amended and European Regulation No. 2016/679/EU of April 27, 2016, you have the following rights:
- Update or delete your data by logging into your account and configuring its settings;
- Exercise your right of access, to know the nature of the personal data concerning you;
- Request the updating of your data, if these are inaccurate;
- Request the portability or deletion of your data;
- Request the deletion of your account;
- Request the limitation of the processing of your data;
- Object, for legitimate reasons, to the processing of your data;
- Oppose or withdraw your consent to the use, by our services, of your contact details for sending our promotions and solicitations by e-mail, SMS messages, telephone calls and postal mail. This right remains valid whether the information concerning you has been transmitted to us directly by you or by third party partners to whom you have communicated it (in this case, you will have to click on the unsubscribe links provided in our SMS or emails or contact us in conditions below).
You can exercise your rights either by modifying the parameters of your account, or directly on the Site under the heading “Contact us” or by post to the following address: Service Clients - Fédération Française de Tennis - Stade Roland-Garros - 2 avenue Gordon Bennett 75016 PARIS, either by email to the following address: billetterie.rpm@fft.fr, or by contacting the FFT Data Protection Officer (Tel.: 01 47 43 52 03 – Email: dpo@ fft.fr). Your requests will be answered within 30 days. For security reasons and to avoid any fraudulent request, we may require the production of valid proof of identity and/or proof of authority in support of your request.
For any additional information or complaint, you can contact the Commission Nationale de l’Informatique et des Libertés (more information on www.cnil.fr).
Finally, we inform you of the existence of the “Bloctel” cold calling opposition list, on which you can register (https://conso.bloctel.fr/).
Cookies/Tracking
The Site uses cookies and tracking to collect certain information (in particular, your IP address, information relating to the computer used for browsing, the connection mode, the type and version of the Internet browser, the system of 'operation and other technical identifiers or the URL address of connections, including the date and time, as well as the content accessed), and for the purpose of improving and personalizing the Site and/or measuring its hearing.
Cookies are files saved on the hard drive of your terminal when you browse the Internet and in particular on the Site. A cookie is not used to collect personal data without your knowledge but to record information relating to your navigation on the Site which can be directly read by the FFT during your visits and subsequent requests on the Site. Some cookies can also be used to store the contents of a shopping cart, others to save the language settings of a site, and still others to perform targeted advertising.
A cookie contains several pieces of data: the name of the server that placed it, an identifier in the form of a unique number, possibly an expiration date. This data is sometimes stored on your terminal in a simple text file which a server accesses to read and record information.
The regulations provide that websites must obtain your consent before the deposit of cookies, tell you what they are used for and how you can oppose them. In practice, a message must appear when you connect to the site for the first time to tell you how to accept or, on the contrary, refuse cookies.
The Commission Nationale de l'Informatique et des Libertés specifies, however, that audience measurement tools may be exempted from obtaining consent, provided that the following conditions are met: (1) deliver clear and complete information; (2) offer an objection mechanism accessible on all terminals; (3) not cross-check the data collected with other processing systems; (4) use cookies only for statistical production purposes (anonymous); (5) not allow the navigation tracking of Internet users on other sites; and (6) not keep audience measurement cookies beyond 13 months (from the first visit).
The Site also uses tools for analyzing and monitoring referencing, Internet traffic data (audiences), in order to improve its quality and performance and to send targeted advertisements.
The cookies installed on the Site can be installed by means of tag management solutions called "tag management". Tags are the means used to facilitate the collection and sharing of data between a website and the various technologies used by this site that rely on this data (analytics platforms, marketing providers, for example). A tag (sometimes called a pixel or beacon) is therefore the means by which data is collected on a website.
Tags power e-marketing and web analytics. More specifically, they make it possible to address requests to web browsers in order to collect data, set cookies, increase audiences between multiple websites, embed third-party content on a website (for example, social media widgets, video players, ads, etc.).
If you choose to refuse all cookies, your navigation may be reduced to access certain pages or benefit from certain features of the Site. The purpose of the cookies used by the FFT is to enable or facilitate communication, to enable the provision of services requested by users, to recognize users on a future visit, to secure the payments that users may be required to make, to record the language spoken by users or other preferences necessary for the provision of the requested service.
By default, cookies are not automatically installed on the Site (with the exception of cookies necessary for the operation of the site and the services of the FFT, the installation of which is indicated to you by a banner). In accordance with applicable regulations, we will require your authorization before installing any other type of cookie on your device.
When you access third-party sites from the Site, cookies are likely to be created by the companies displaying advertisements on the Site. These sites are responsible for the cookies they set and it is their provisions relating to cookies that apply. The FFT assumes no responsibility for the possible use of cookies by these sites. For more details, you are advised to consult directly on these advertisers' or third-party sites their policy on the use of cookies.
In accordance with the regulations in force, the cookies deposited on your terminal have a lifespan limited to 13 months after their first deposit in the user's terminal (following the expression of consent). At the end of this period, your consent will have to be collected again.
You have the option of disabling cookies from your browser settings.
You will find more information about cookies on the CNIL website (https://www.cnil.fr/fr/site-web-cookies-et-autres-traceurs/https://www.c... ).
The duration of the conversation
Unless you exercise, under the conditions set out above, one of the rights granted to you by law, or if a longer retention period is authorized or imposed under a legal or regulatory provision, your information personal information will be kept in our systems for the duration of the management of the commercial relationship. However, customer information used for commercial prospecting purposes will be kept for a period of three years from the end of the commercial relationship (for example, from a purchase or the last contact from the customer). The information of non-customer prospects will be kept for a period of three years from their collection or the last contact from the prospect;
During this period, the Site implements the organizational, software, legal, technical and physical means to ensure the confidentiality and security of your personal data, so as to prevent their damage, their erasure or that unauthorized third parties may to access.
You will be able to access your personal data as long as your account remains active and for a period that may vary depending on the type of data concerned. Your event data (statistics for example) will be deleted every 13 months while the account remains active. Other data may be deleted at any time during the active use of your account, in accordance with the provisions set out above.
Location of data storage and transfers
The hosting servers on which we process and store our databases are exclusively located within the European Union.
We undertake to inform you immediately, insofar as we are legally authorized to do so, in the event of a request from an administrative or judicial authority relating to your data.
Security
As part of our services, we attach the utmost importance to the security and integrity of the personal data of our customers and users.
Thus, and in accordance with the GDPR, we undertake to take all necessary precautions to preserve the security of the data, and in particular to protect them against any accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, as well as against any other form of unlawful processing or disclosure to unauthorized persons.
To this end, we implement industry standard security measures to protect personal data from unauthorized disclosure. Using industry-recommended encryption methods, we take steps to protect payment and payment card information.
In addition, in order to avoid in particular any unauthorized access, to guarantee the accuracy and proper use of the data, we have put in place appropriate electronic, physical and managerial procedures with a view to safeguarding and preserving the data collected in when using our services.
Even so, no one can consider themselves completely safe from a hacker attack. This is why, in the event that a security breach were to affect you, we undertake to inform you as soon as possible and to do our best to take all possible measures to neutralize the intrusion and minimize its impact. . In the event that you suffer damage as a result of the exploitation of a security breach by a third party, we undertake to provide you with all the necessary assistance so that you can assert your rights.
Account Passwords. By adopting the recommendations of the CNIL concerning the level of password security, your account password must contain at least 8 characters, 1 number, 1 number and 1 special character.
Limitation of liability
Any content downloaded from the Site is done at the risk and peril of the user and under his sole responsibility. Consequently, the FFT cannot be held responsible for any damage suffered by the user's terminal or any loss of data resulting from a download.
The photos on the Site are non-contractual.
Hypertext links installed on the Site may allow you to access other resources present on the Internet. Where applicable, the FFT is in no way responsible for the content of these resources, particularly with regard to the protection of personal data.
Modification of the privacy policy
The FFT reserves the right to change this Privacy Policy at any time, in particular in application of changes made to the laws and regulations in force. The changes made will be notified to you via the Site or by email, as far as possible at least thirty (30) days before they come into effect. We recommend that you check these laws and regulations from time to time in order to stay informed of our procedures and rules regarding your personal information.
Contact us
Visit our contact page at https://www.rolexparismasters.com/fr/contact if you have any questions.
You can also contact the FFT Data Protection Officer directly by email (dpo@fft.fr), or by post to: French Tennis Federation: Data Protection Officer – Stade Roland-Garros, 2 avenue Gordon -Bennet – 75016 Paris, France. »
